Privacy Policy

1. Who is responsible for the data

Freshio is operated by Dkma AS, organisation number 923666249, registered address [insert registered address]. In this policy, “Freshio”, “we”, “us”, and “our” refer to that legal entity.

Questions about privacy can be sent to freshionorway@gmail.com.

2. What data we collect

Depending on your role and how you use the platform, we may collect:

• identity and contact details, such as name, email, phone number, address, company name, and organisation number
• account information, such as role, login details, account status, and acceptance of platform terms
• order and marketplace information, such as product listings, buy requests, offers, orders, payouts, complaints, and reviews
• delivery and logistics information, such as pickup and delivery addresses, route-related information, and proof of delivery details
• payment-related information, such as transaction references, payout details, and bank account information for suppliers or delivery partners
• technical data, such as device/browser information, IP address, security logs, and usage data necessary to run and secure the service

3. Why we use personal data

We use personal data to:

• create and manage user accounts
• match customers, suppliers, and delivery partners
• process buy requests, offers, orders, deliveries, complaints, and reviews
• administer payments, commissions, payout reports, and accounting workflows
• communicate important service messages, support responses, and operational updates
• maintain service security, prevent abuse, investigate fraud, and enforce our terms
• comply with legal obligations, bookkeeping, and regulatory requirements

4. Legal bases

We generally rely on one or more of these legal bases:

• performance of a contract, for example when we run marketplace accounts, orders, deliveries, and payouts
• compliance with legal obligations, for example bookkeeping, tax, and fraud-prevention requirements
• legitimate interests, for example service security, platform administration, and operational analytics that are necessary for running the marketplace responsibly
• consent, where consent is required, for example for non-essential cookies or optional marketing communications

5. Sharing of personal data

We may share data with:

• other platform users where necessary to complete a transaction, for example sharing delivery address details with the assigned delivery partner
• payment, hosting, authentication, analytics, support, and infrastructure providers acting for us or with us
• accounting, legal, regulatory, or public authorities where required by law or where necessary to protect rights and safety

We do not sell personal data as a standalone business.

6. International transfers

If personal data is processed outside Norway or the EEA, we will use appropriate legal safeguards, such as standard contractual clauses or equivalent lawful transfer mechanisms, where required.

7. Retention

We keep personal data only as long as necessary for the purposes described in this policy, including as needed for contract performance, dispute handling, bookkeeping, platform security, and legal compliance.

8. Security

We use technical and organisational measures intended to protect personal data against accidental loss, unauthorised access, misuse, alteration, and disclosure. No system is perfectly secure, but we aim to apply security appropriate to the risk.

9. Your rights

Depending on applicable law, you may have rights to:

• access your personal data
• correct inaccurate data
• delete data in certain cases
• restrict or object to certain processing
• receive data portability where applicable
• withdraw consent where processing is based on consent
• complain to Datatilsynet if you believe your data has been handled unlawfully

10. Cookies and similar technologies

Freshio may use necessary cookies and similar technologies to run the platform. If we use non-essential cookies, analytics, or marketing technologies, we will provide the required notice and consent choices before using them where required by law.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated effective date.

12. Contact

Contact us at freshionorway@gmail.com or Dkma AS, Østerli Terrasse 17c, 1185 Oslo, Norway for privacy questions or rights requests.